This Privacy Policy (this “Policy”) applies to
the trading platform (including any applicable mobile applications and
websites used to access the same) (collectively the “Platform”) provided by Bybit Technology Limited (the “Company,” “we,” “us” or
“our”). It describes how the Company collects,
uses, and discloses Personal Information that we obtain from Users of
the Platform and any account services provided through the Platform, and
how we use and disclose that information. For purposes of this Policy,
“Personal Information” refers to information
supplied by a User from which the identity of such User may be directly
or indirectly determined.
We prioritize the security and privacy of your Personal Information. We
are committed to ensuring that all Personal Information is processed in
accordance with the highest standards of data protection and privacy
regulations, and that technical and organizational measures are put in
place. Our robust data management practices are designed to safeguard
your information and maintain your trust.
It is important that you familiarize yourself with the provisions of
this Policy together with Terms andConditions and any other privacy
notices we may provide on specific occasions when we are collecting or
processing Personal Information so that you are fully aware of how and
why we are using your Personal Information.
By registering for and using the Platform, you agree that your Personal
Information will be handled as described in this Policy and the Terms
and Conditions applicable to the Platform (the “Service Agreement”); capitalized terms used herein shall have the same meaning as set
forth in the Service Agreement.
We collect and process Personal Information about you directly from you when you register to use the Platform or submit such information automatically through your use of the Platform, as well as from third parties to comply with the law or with our regulatory obligations. Such information is used to enforce or apply our Service Agreement and other agreements, to protect the rights, property or safety of the Platform and our Users or others, and to facilitate and ensure the provision of services and products offered by the Platform.
Personal Account and Profile Information:
There are several types of accounts that can be established on the
Platform. We collect the following information when you register an
Account: name, mobile phone number and/or email address. When your
Account meets certain standard, we may collect additional information:
name as in identity card/passport, identity card/passport number, date
of birth, nationality, mailing address, residential address, mobile
phone number and email address
Financial Information: We may collect
additional financial and investment information from you to confirm your
status and eligibility to set up other types of accounts or conduct
certain transcactions on the Platform, including your investment
experience, finance-related qualifications and training (including any
certifications received, issuing organization and date of issuance),
your annual income level, liquid net worth, estimated net worth, source
of funds, and source of wealth and whether you have had the opening of
an account declined by another financial institution.
Other Required Information: We may need to
collect certain additional Personal Information to comply with legal
requirements, such as whether you are a Politically Exposed Individual
or on any restricted persons list, and applicable tax reporting forms,
such as a W8-BEN.
Communications with Us: We collect information
you give us during any support and feedback communications via email or
when you contact us through contact forms on the Platform. We use this
information to respond to your inquiries, provide support, facilitate
transactions, and improve our Platform.
Marketing and Communications: This includes
your consent and preferences in receiving direct marketing from us and
our third parties and your communication preferences.
Please note that if you are acting as an Authorized Individual on behalf
of a User and are providing Personal Information for such User, you are
responsible for ensuring that you have all required permissions and
consents to provide such Personal Information to us for use in
connection with the Platform and that our use of such Personal
Information you provide to the Platform does not violate any applicable
law, rule, regulation or order.
In addition, please be advised that the information you provide will be
screened against risk profiles to comply with applicable Anti-Money
Laundering rules and internal “Know Your Client” policy.
When you use the Platform, our servers automatically record information
using cookies and other tracking technologies, including information
that your browser sends whenever you visit the Platform or your mobile
application sends when you’re using it. This log data may include your
Internet Protocol address, the address of the web page you visited
before coming to the Platform, your browser type and settings, the date
and time of your request, information about your browser configuration
and plug-ins, language preferences, and cookie data. Such log data is
not routinely deleted.
In addition to log data, we may also collect information about the
device you use for the Platform, including what type of device it is,
what operating system you’re using, device settings, unique device
identifiers, and crash data. Whether we collect some or all of this
information may depend on what type of device you’re using and its
settings.
We may combine this information with other information that we have
collected about you, including, where applicable, your name, user name,
email address, and other Personal Information.
Geolocation. If you have provided permission through your mobile device
to allow us to collect location information through a mobile
application, we may obtain your physical location information in terms
of latitude and longitude from technologies like GPS, Wi-Fi, or cell
tower proximity. You are able to withdraw your permission for us to
acquire such physical location information from your mobile device
through your mobile device settings, although we do not control this
process. If you have questions about how to disable your mobile device’s
location services, we recommend you contact your mobile device service
provider or the mobile device manufacturer.
We may obtain information about you from third parties such as our
affiliates, subsidiaries, vendors, analytics service providers,
advertising service providers, information search service providers, or
publicly available sources as required or permitted by applicable law as
set out below:
Maintain legal and regulatory compliance.Processing is necessary to comply with our legal obligations under
applicable laws and regulations, including Anti-Money Laundering laws
and regulations. For example, the verification of details concerning
sanctions screening and politically exposed persons listings.
Provide services. Our legitimate interest is
that you and other Users could access and utilize services and products
offered by the Platform with a smooth and personalized experience, as
well as be informed about the crypto news or updates. For instance, the
aggregation of relevant posts or updates from financial platforms,
forums, and social media regarding emerging crypto investment
opportunities enables us to curate personalized crypto investment
suggestions or alerts for Users based on their preferences and past
engagement with the Platform.
These third parties may collect Personal Information on behalf of the
Company, or act as separate controllers in accordance with their own
privacy policies. Some of these third parties may have obtained your
data from publicly accessible sources.
We process your Personal Information using one of the following legal
basis:
(a) Performance of a contract means processing
your Personal Information where it is necessary for the performance of a
contract to which you are a party or to take steps at your request
before entering into such a contract;
(b) Legitimate interest means the interest of
our business in conducting and managing our business to enable us to
give you the best service/product and the best and most secure
experience. We make sure we consider and balance any potential impact on
you (both positive and negative) and your rights before we process your
Personal Information for our legitimate interests. We do not use your
Personal Information for activities where our interests are overridden
by the impact on you (unless we have your consent or are otherwise
required or permitted to by law). You can obtain further information
about how we assess our legitimate interests against any potential
impact on you in respect of specific activities by contacting us;
(c) Legal requirement means processing your
Personal Information where it is necessary for compliance with a legal
or regulatory obligation that we are subject to;
(d) Consent means processing your Personal
Information using your written consent.
Note that we may process your Personal Information for more than one
lawful ground depending on the specific purpose for which we are using
your Personal Information. Please contact us if you need details about
the specific legal ground we are relying on to process your Personal
Information.
Generally, we do not rely on consent as a legal basis for processing
your Personal Information other than in relation to sending third party
direct marketing communications to you via email or text message. You
have the right to withdraw consent to marketing at any time by
contacting us.
We use your information, including your Personal Information, for the
following purposes:
·To provide our Platform to you, to facilitate communications and
transactions on the Platform, to communicate with you about your use of
our Platform, to respond to your inquiries, to fulfill your orders, and
for other customer service purposes;
·To tailor the content and information that we may send or display to
you, to offer location customization, and personalized help and
instructions, and to otherwise personalize your experiences while using
our Platform;
·To better understand how Users access and use the Platform, both on an
aggregated and individualized basis, in order to improve our Platform
and respond to user desires and preferences, and for other research and
analytical purposes;
·For marketing and promotional purposes. For example, we may use your
information, such as your email address or contact number registered
with us, to send you news and newsletters, special offers, and
promotions, to conduct sweepstakes and contests, or to otherwise contact
you about products or information we think may interest you. We also may
use the information that we learn about you to assist us in advertising
our Platform on third-party websites.
·For safety and security. To protect the rights, property or safety of
the Platform, our Users or others, as well as facilitate and ensure
provision of services and products offered by the Platform (including
troubleshooting, data analysis, testing, system maintenance, support,
reporting and hosting of data).
In addition, we, our affiliates, subsidiaries, or third-party service
providers may transfer or disclose your Personal Information to:
• comply with any applicable Anti-Money Laundering rules, sanctions or
any legal obligation required under legal requirement (e. g. to any
Governmental Authority);
• enforce any part of our agreements concluded between you and us or to
investigate potential breaches; or
• protect our rights or our property, or those of our other customers.
This includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk
reduction.
We require all third parties to respect the security of your Personal
Information and to treat it in accordance with the law. We do not allow
our third-party service providers to use your Personal Information for
their own purposes and only permit them to process your Personal
Information for specified purposes and in accordance with our
instructions.
·Affiliates. We may disclose the information
we collect from you to our affiliates or subsidiaries solely for the
purpose of providing the Platform or related services including subsite
services to you; however, if we do so, their use and disclosure of your
personally identifiable information will be maintained by such
affiliates and subsidiaries in accordance with this Policy.
·Service Providers. We may disclose the
information we collect from you to third-party vendors, service
providers, contractors or agents who perform functions on our behalf,
provided such third parties have agreed to only use such information to
provide services to us.
·Business Transfers. If we are in negotiations
with, or are acquired by or merged with another company or entity, if
substantially all of our assets are transferred to another company or
entity, or as part of a bankruptcy proceeding, we may transfer the
information we have collected from you to the other company or
entity.
·In Response to Legal Process. We also may
disclose the information we collect from you in order to comply with the
law, a judicial proceeding, court order, or other legal process, such as
in response to a subpoena.
·To Protect Us and Others. We also may
disclose the information we collect from you if we believe it is
necessary to investigate, prevent, or take action regarding illegal
activities, suspected fraud, situations involving potential threats to
the safety of any person, violations of our Service Agreement or this
Policy, or as evidence in litigation in which we are involved.
·Aggregate and De-Identified Information. We
may collect, process, analyze and share aggregate or de-identified
information about users with third parties and publicly for product
development, marketing, advertising, research or similar purposes.
When sharing your Personal Information with third parties, we will use
our best endeavours to ensure that such entities are either subject to
this Policy, or follow practices at least as protective as those
described in this Policy.
We and our third-party service providers use cookies and other tracking
mechanisms to track information about your use of our Platform. We may
combine this information with other Personal Information we collect from
you (and our third-party service providers may do so on our behalf).
Cookies. Cookies are alphanumeric
identifiers that we transfer to your computer’s hard drive through your
web browser for record-keeping purposes. Some cookies allow us to make
it easier for you to navigate our Platform, while others are used to
enable a faster log-in process or to allow us to track your activities
at our Platform. There are two types of cookies: session and persistent
cookies.
·Session Cookies. Session cookies exist only
during an online session. They disappear from your computer when you
close your browser or turn off your computer. We use session cookies to
allow our systems to uniquely identify you during a session or while you
are logged into the Platform. This allows us to process your online
transactions and requests and verify your identity, after you have
logged in, as you move through our Platform.
·Persistent Cookies. Persistent cookies remain
on your computer after you have closed your browser or turned off your
computer. We use persistent cookies to track aggregate and statistical
information about user activity.
Please note that our systems do not currently respond to do-not-track
signals.
Disabling Cookies. Most web browsers
automatically accept cookies, but if you prefer, you can edit your
browser options to block them in the future. The general settings on
most browsers will tell you how to prevent your computer from accepting
new cookies, how to have the browser notify you when you receive a new
cookie, or how to disable cookies altogether. Users of our Platform who
disable cookies will not be able to browse certain areas of the
Platform.
Third Party Analytics. We use automated
devices and applications, such as Google Analytics, to evaluate usage of
our Platform. We also may use other analytic means to evaluate our
Platform. We use these tools to help us improve our Platform,
performance and user experiences. These entities may use cookies and
other tracking technologies to perform their services. We do not share
your Personal Information with these third parties.
Our Platform may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
We have implemented reasonable precautions consistent with applicable
laws and regulations to protect the Personal Information we collect from
loss, misuse, and unauthorized access, disclosure, alteration, and
destruction. Please be aware that despite our efforts, no data security
measures can guarantee %100 security. Therefore, all Users (including
their Authorized Individuals) of the Platform must comply with the
security requirements in the Terms and take the following additional
steps to help ensure the security of their Personal Information and the
access to their account:
(a) You should choose a robust user identification, password, and PIN to
access your account (“User Credentials”) that
nobody else knows or could easily guess. User Credentials must meet the
requirements we specify when you establish those User Credentials. You
should keep your User Credentials secure and private, and not share your
User Credentials with any third party.
(b) You should install anti-virus, anti-spyware, and firewall software
in your personal computers and mobile devices;
(c) You should update operating systems, anti-virus, and firewall
products with security patches or newer versions on a regular basis;
(d) You should remove file and printer sharing in computers, especially
when they are connected to the internet;
(e) You should make regular backups of your critical data;
(f) You should consider the use of encryption technology to protect
highly sensitive or confidential information;
(g) You should completely log off and clear your browser cache after
finishing each online session with the Platform;
(h) You should not install software or run programs of unknown
origin;
(i) You should delete junk or chain emails;
(j) You should not open email attachments from strangers;
(k) You should not disclose personal, financial, or credit card
information to little-known or suspect websites;
(l) You should not use a computer or a device that cannot be trusted;
and
(m) You should not use public or internet café computers to access
online services or perform financial transactions.
You should immediately notify us at support@bybit.com if you become
aware of any unauthorized use or access of your Account or User
Credentials. We are not responsible for any lost, stolen, or compromised
User Credentials or for any activity on your Account via unauthorized
activity using your User Credentials.
You can access, edit, update, or delete your Account or Personal
Information we have collected at any time by accessing your account
settings or emailing us at support@bybit.com. We will respond to your
requests within a reasonable period of time, but no later than the time
period required by law.
Please note that notwithstanding the foregoing, there may be
circumstances in which we are unable to accommodate a request to edit,
update, access, or delete an account profile or Personal Information.
This includes but is not limited to:
·any basis where such request can be denied under applicable law;
·where we need to retain the information to comply with federal, state,
or local laws or for accounting or tax purposes;
·where we need to comply with a civil, criminal, or regulatory inquiry,
investigation, subpoena, or summons by federal, state, or local
authorities;
·where we need to cooperate with law enforcement agencies concerning
conduct or activity that the business, service provider, or third party
reasonably and in good faith believes may violate federal, state, or
local law;
·where we need to retain information to exercise or defend legal claims;
·where the information contains legal privilege or proprietary
information of another party; or
·where complying with the request would compromise others’ privacy or
other legitimate rights.
If we determine that we cannot respond to any request in any particular
instance, we will provide you with an explanation of why that
determination has been made and a contact point for any further
inquiries. To protect your privacy, we will take commercially reasonable
steps to verify your identity before responding to any request under
this provision, including complying with any applicable legal
requirement for verifying your identity.
Please note, we may store your Personal Information on servers located
in the countries where our main offices are located. If such
jurisdiction is outside your jurisdiction of residence, you consent to
the transfer of your Personal Information to such jurisdiction for
purposes of providing the Platform to you, even if such other
jurisdiction has less protections for Personal Information than your
jurisdiction of residence. We will ensure that security provisions are
in place consistent with our obligations to maintain the security of
your Personal Information under the laws of your jurisdiction of
residence.
We retain your Personal Information as long as you maintain an Account
on the Platform. We will cease to retain your Personal Information, or
remove the means by which the Personal Information can be associated
with particular individuals, as soon as it is reasonable to assume
that —
(a) the purpose for which that Personal Information was collected is no
longer being served by its retention; and
(b) retention is no longer necessary for legal, accounting or business
purposes.
Please note that certain laws may require us to retain records of
transactions or accounts for a certain period of time.
You should be aware that due to the inherent transparency of the
blockchain networks, transactions that you approve when using the
Platform may be publicly accessible. This includes, but is not limited
to, your public key address, the public key address of the receiver, the
amount of crypto sent or received, and any other data a User has chosen
to include in a given transaction.
Transactions and addresses available on blockchain networks may reveal
Personal Information about the User’s identity, and Personal Information
can potentially be correlated now or in the future by any party who
chooses to do so, including law enforcement. We encourage you to review
how privacy and transparency on blockchain networks works.
Our Platform is not designed for children under 18. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our systems.
If you have questions about the privacy aspects of our Platform or would like to make a complaint, please contact us via our live chat services or at support@bybit.com.
This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on the Platform. If we make any changes to this Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Platform or providing a push notification through the Site (you should make sure your Site settings allow for such push notifications) or sending an email that you have provided in your Account, (for this reason you should make sure to update your account information promptly if it changes).