P2P trading is a popular method for buying and selling cryptocurrencies. However, there may be times when you need to cancel a P2P order due to various reasons which might affect your order completion rate. Here’s a guide on how to cancel a P2P order and instructions for selecting the corresponding reasons for cancellation.

Please take note of the information below before canceling the order:

1. DO NOT cancel the order if you have already paid the seller.
2. Only BUYERS able to cancel an order when the order status is Pending Payment or Coin Release in Progress.
3. You may cancel P2P orders up to 3 times within 24 hours. The P2P trading function will be restricted for 24 hours once the cancellation limit is reached.

 

 

• How to Cancel P2P Order
• Appealing the Completion Rate

 

 

 

How to Cancel P2P Order

Step 1: Click on Cancel Order at the bottom of your P2P Order Page.

 

Step 2: Select the reason why you would like to cancel your order and click Yes to confirm. 

 

 

Note:  

— If the order needs to be canceled due to the seller’s responsibilities, you may select a reason under “Seller Issue” and it might not affect your completion rate.

— The seller will receive the cancellation review request and will need to respond within 10 minutes, or the system will automatically Accept by default.

 

 

 

Appealing the Completion Rate

You will only be able to appeal the order completion rate if:

1. You have chosen a reason under the category "Seller Issue" during the order cancellation process;
2. The seller has subsequently REJECTED your request. 

 

If you meet the above requirements, please provide us with any relevant evidence or information that supports your appeal and ensure that the proof you provided is clear, accurate, and directly related to the appeal reason. You can raise a case via this link to reach our Customer Support team for assistance.

 

In all other circumstances, we may not be able to provide assistance with completion rate review appeals. However, there are alternative ways to improve your completion rate:

 

• Automated Refresh System: The completion rate is a dynamic number that is calculated from the last 30 days rather than a static figure. Thus, the impact of any isolated incident on your completion rate will diminish after 30 days. 

 

• Continue Engaging in Successful Transactions: You may continue to place orders and engage in successful transactions to increase your completion rate. As both completed and total orders increase, the impact of canceled orders becomes less significant. Many experienced traders will review the profile of the potential counterparty carefully before placing orders so that they are more likely to have successful transactions.