2023-12-04 13:07:09To ensure a smooth Buy Crypto with Third Party deposit, traders are required to perform KYC with third-party service providers. Once successfully verified, service providers will perform an immediate transfer to credit the cryptocurrencies into traders' Bybit accounts.
Generally, the expected time to receive deposits will be within 2 to 3 hours. If traders experience delays and do not receive their deposits after 24 hours, please refer to your email inbox for any email instructions from your chosen service provider.
If there is any concern about your order with the third party service providers, it is highly recommended to contact the service provider directly as this service is wholly handled by third-party payment providers.
Following are the contact methods for each of the service providers:
| Service Provider | Official Website | Contact Method(s) |
| Moonpay | https://www.moonpay.com/en-gb | Raise a support ticket here |
Mercuryo | https://mercuryo.io/ | Email to support@mercuryo.io |
| Contact live chat service | ||
| Banxa | https://banxa.com/ | Send an email to support@banxa.com |
| Raise a support ticket here | ||
| Xanpool | https://www.xanpool.com/ | Email to support@xanpool.com |
| Approach in Xanpool Official Telegram Group | ||
| NeoFi | https://neofi.co/ | Email to support@neofi.co |
| GEO Pay | https://geo-pay.net/ | Contact live chat service |
| Onramp | https://onramp.money/ | Raise a support ticket here |
Yes
No