2024-08-23 19:33:59Here are some common reasons why withdrawal request submissions are unsuccessful.
1. Locked Deposits
After coin deposits are added to your available balance, they enter a short withdrawal freeze period during which locked USD equivalent deposits cannot be withdrawn or transferred to your Funding Account, until the required number of block confirmations to unlock the withdrawal has been reached. You will see a pop-up notification of the locked deposits, as shown in the image below.
The required number of block confirmations varies for different blockchains. You can refer to the deposit window for the required number of block confirmations for each coin.
To check the locked assets and the outstanding number of confirmations required to unlock the withdrawal, you can view go to Spot History→ Deposit.
2. Assets Locked on Buy Crypto Platform
In the case that risk or abnormalities are detected in your account, the purchased assets via Buy Crypto will be temporarily locked for withdrawal. You will see the pop-up notification below if your assets are locked on the Buy Crypto platform.
To check when a purchased asset can be unlocked for withdrawal, you can head to Funding Account → History → Buy Crypto.
3. Incorrect Address Provided
In the event where the address provided does not match the selected chain type, you will not be able to submit your withdrawal request. Please make sure the chain selected or the wallet address provided is correct. If you are unsure about this, please check with your recipient to confirm the wallet address and chain type.
4. No Destination Tag/Memo Added
If the network you selected (e.g. XRP, EOS) supports a tag or memo, you will need to confirm if the receiving address requires a Tag/Memo. If the system detecting the address provided requires a Tag/Memo, you will need to enter the destination Tag/Memo before the withdrawal request can be submitted. Please ensure the Tag/Memo is filled in correctly, or else the asset will be lost.
5. 24 Hours Withdrawal Restriction
For account and asset security purposes, the following actions will lead to withdrawal restrictions for 24 hours. You can only submit your withdrawal request after the restriction has been lifted.
1. Changing or resetting your account password
2. Changing your registered mobile number
3. Changing or disabling your email address
4. Activating or disabling the New Address Withdrawal Lock function on your account
5. Disabling or resetting Google Authenticator
6. Changing or disabling your Fund Password
7. Transferring your KYC Identity to another account
8. Self-reactivating your account
9. Removing your Passkeys
Please note that actions considered as withdrawals include Crypto On-Chain Withdrawal, Internal Transfer, Fiat Withdrawal, Bybit Card transactions and P2P Trading (both buy or sell orders). You can only submit your withdrawal request after the restriction has been lifted.
Note: The 24 Hours Withdrawal Restriction will also apply to the P2P function.
6. Withdrawal Limit Exceeded
Bybit imposes a withdrawal limit based on the users’ KYC level as follows. You will need to complete the respective level of identity verification (KYC) according to your withdrawal amount.
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*Daily withdrawal limit updated every 12AM (midnight) UTC
** Monthly withdrawal limit will reset at 12AM (midnight) UTC on the first day of each month
Note: All token withdrawal limits shall follow USDT equivalent value
For more information, please refer to:
7. Withdrawal Amount Exceeds Available Balance
Please note that you can only withdraw your available balance to your Spot Account. If the amount withdrawn is less than you requested, it could be due to the following reasons:
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Your assets are being occupied by any active orders. You can cancel your active order and transfer to your Spot account to withdraw the amount.
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Bonuses cannot be withdrawn.
8. Withdrawal Amount Less than Minimum Requirement
In order to make a withdrawal, the withdrawal amount must meet the minimum withdrawal amount. You can check the minimum withdrawal amount from the withdrawal window after the chain type is selected.
9. Withdrawal Suspension
The withdrawal will be temporarily suspended due to wallet maintenance or a network upgrade. You can select other networks to withdraw your assets. Alternatively, you can try again later and set up an alert so that you are notified when service is resumed.
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