What should I do if I receive a message asking for more information or a Risk Warning pop-up message?
 

 

 

If you receive a message asking for more information or encounter a Risk Warning pop-up message, please click on Submit. You will be redirected to a page where you can submit the requested documents. 
 

 

Please note that the requested documents may vary between individuals. You may click on Sample Definitions under the document description to find out more about the requirements.

 

 

 

I received both an email and a push notification requesting additional information, where I can locate the portal for submitting the requested documents?

There are 3 ways to access the submission portal:

Method 1: You can locate the submission portal within the warning message displayed on the restricted service webpage, just above the amount fields.

 

 

Method 2: You can initiate the same transaction again, and you will be prompted to submit the document. 

 

 

Method 3: You can navigate to the relevant push notification, click on View More, and you will be redirected to the submission portal.

 

 

 

 

Why did I receive the Risk Warning pop up message? How can I protect my account from getting Risk Warning?

A Risk Warning pop-up window is a safety measure to safeguard our users' accounts from potential digital threats. It may be triggered when the system detects some security risks or unusual activity on your account or transactions.

 

Receiving the Risk Warning message repeatedly indicates that further investigation is required to ensure the safety and integrity of your account. This standard precautionary measure is taken to safeguard our users from potential threats. Hence, it is recommended that you submit the requested document for our team to review.

 

Here are some suggestions to safeguard your account and prevent further “Risk Warning” messages:

• Conduct transactions in a secure environment: Make sure you are trading in a secure and private environment to prevent others from accessing or stealing your sensitive information.
• Keep your passwords private: Never share your account password or other sensitive information with anyone. This is essential to secure your account and prevent unauthorized access.
• Do not use third-party payments: Only use your own credit card or the payment methods that match your identity verification on Bybit.
• Ensure you have available funds: Make sure that you have sufficient funds in your account for any payments or on-platform transactions.
• Maintain good trading behavior: Ensure that you are following our Terms of User Service and best practices for safe and responsible trading. Avoid unusual or high-risk trading patterns that may trigger risk warnings.

 

 

 

What is the accepted document format?

• We only support PNG, PDF, JPG, and JPEG file formats that are not more than 10 MB. 
• We can only accept a maximum of 5 documents per request.

 

 

 

When can I expect a result or outcome?

After you have submitted the requested documents, the relevant team will review your case within 48 hours. You will receive the outcome through your registered email.