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    FAQ - Bybit Pay
    bybit2025-01-25 03:50:21

    What is Bybit Pay?

    Bybit Pay seamlessly connects your crypto wallet to a world of possibilities, enabling effortless deposits and withdrawals in fiat and cryptocurrencies. With Bybit Pay, you can enjoy a smooth and efficient payment experience across various platforms, including websites, mobile apps, and POS systems, making crypto payments more accessible and convenient.

     

     

     

    Who is eligible to use Bybit Pay?

    Bybit Pay is available to eligible users who meet the following requirements:

    • Users in supported countries on Bybit.

    • Completed identity verification.

    • Currently, only verified users in Brazil are supported.

     

     

     

    How can I access Bybit Pay?

    If you are on the Bybit App, first launch the Bybit App, and log in to your account. Tap on More located on the home page, then tap on Finance > Bybit Pay.

     



     

    If you are on Bybit’s Website, click on Finance and tap Bybit Pay

     

     

     

     

     

    How can I start using QR Pay?

    Currently, QR Pay is only available on the Bybit app. Only verified users in Brazil can make transactions using Bybit Pay. Users must first complete their verification, then tap on QR Pay and create a virtual account by providing their date of birth and CPF number.

     

    If you have previously created an account through the Bybit Card application or BRL Fiat Deposit, you can use it immediately without needing to create a new account.

    If this is your first time creating an account, please note that the review process may take up to 24 hours.

     

     

     

    How to make a payment to a merchant with Bybit Pay?

    Bybit Pay facilitates user payments to online and in-store merchants accepting Bybit Pay in supported markets globally. Users can simply scan the Bybit Pay QR codes displayed on the merchant's website, app, or point-of-sale payment terminals, or use a seamless checkout experience within the app.




    How to send crypto to an individual using Bybit Pay?

    On Bybit Pay, click on “Send”. From there, you can perform an internal transfer within the Bybit platform.

     

     

    You may refer to this article on How to Withdraw Assets via Internal Transfer




    How to receive crypto payments using Bybit Pay?

    On Bybit Pay, click on “Receive to deposit into your account.

     

     

    • For a guide on How to Make an On-Chain Crypto Deposit To Bybit, please refer to this article.

    • For a guide on How to Deposit Fiat Currencies on Bybit, please refer to this article.



     

    Which currencies does the Bybit Pay support?

    The currencies for Bybit Pay are composed of one fiat currency and multiple crypto assets. 

    • Supported fiat currencies: BRL 

    • Supported crypto: USDT, USDC, MNT, BNB, TON, BTC, ETH & XRP 




    How to set your payment priority order on Bybit Pay?

    Tap on the Settings function in the upper right corner > Payment Priority > Edit > Tap on the remove/add button, and drag to adjust the sequences. 

     

     

     

     

    What are the fees associated with PIX Pay?

    There are no fees for transactions via PIX Pay. However, converting crypto to fiat is subject to market price, and fees may vary accordingly.




    Is there a transaction limit per user?

    Yes, there are transaction limits as listed below for details:

     

    • Per transaction: 15,000 USD

    • Daily: 20,000 USD

    • Weekly: 50,000 USD

    • Monthly: 100,000 USD

    •  Yearly: No yearly limit

     



    How to top up from Bybit Pay?

    Bybit Pay currently uses the Funding Account for top up. There is a deposit option available, allowing you to transfer funds into your Funding Account. You can transfer all supported payment currencies into the Funding Account.

     

     

    To learn more about How to Transfer Assets on Bybit, please click here.




    How to become a Bybit Pay partner?

    You can visit the application page here to express your interest in becoming a Bybit Pay partner. Upon submission, our relevant team will reach out to you via email. 

     

    Always stay alert and ensure the email is sent from an official email address. You can verify the authenticity of the email on this webpage here




    How long does it take for the Bybit Pay transaction to be completed?

    Bybit Pay transactions are usually confirmed instantly. However, sometimes it may take up to 40 seconds to process. 




    What are the potential error messages I might encounter when using Bybit Pay, and how can I resolve them?

     

    Scenario

    Potential Reason and Solution

    The QRCode is invalid

    • There is no amount embedded in the QR Code

    • The QR Code has been paid

    • The QR Code has expired

    • The QR Code cannot be identified by our bank partners

      • If it's not identified, the payment will have an issue too

    Limit Exceeded

    • If you have exceeded the single transaction limit (15,000 USD), please try again tomorrow.

    • If you have exceeded the daily limit (20,000 USD), please try again tomorrow.

    • If you have exceeded the weekly limit (50,000 USD), please try again next week.

    • If you have exceeded the monthly limit (100,000 USD), please try again next month.

    Risk Control Hit

    • Due to the risk control hit, we cannot process your transaction right now for security purposes. Please retry again.

    Insufficient Fund

    • The funds in the Funding Account are insufficient

    • You can directly top-up your crypto/BRL, or transfer the fund from UTA to Funding Account on this page. After you transfer the fund, click 'Try Again' to scan the QRCode again.

    Payment Error

    • In most cases, it's because the banking partner rejects this transaction.




    In what situation can my Bybit Pay not be used?

    Your Bybit Pay may not be used in the following situations:

    1. Account Restriction: If your Bybit Pay account is restricted due to security concerns, verification issues, or policy violations, transactions will not be processed.

    2. Exceeding Limit: Transactions will fail if you attempt to spend beyond your account's daily, monthly, or total spending limits.

    3. Merchant's Issue: If the merchant does not support Bybit Pay or is experiencing technical issues, your payment may not go through.




    If my last spending on a Bybit Card was 27,000 BRL, and I'm trying to spend another 1,000 BRL, will the transaction go through successfully?

    If you have created a Bybit Pay account, the 1,000 BRL will be spent using Bybit Pay. However, if you have not created a Bybit Pay account, the transaction will fail, and you will be prompted to create a Bybit Pay account.




    What are the differences between QR Pay and Bybit Pay?

    QR Pay can only be used when users have a Bybit Card. Spending with QR Pay, you can enjoy benefits such as Reward Points and Auto-cashback.

     

    For users without a Bybit Card, payments can be made via Bybit Pay by scanning the Bybit Pay QR codes displayed on the merchant's website, app, or point-of-sale terminal, or by using the seamless app checkout experience




    Can I choose which payment method to use first, Bybit Pay or QR Pay?
    No, you cannot set this method as the default. Bybit QR Pay will be used first, followed by the Bybit Pay method.




    Is the Bybit Pay spending limit included in my Bybit Card spending limit?

    Yes, the Bybit Pay limit is included in the Bybit Card limit. The system will prioritize the card's limit first. Once the card limit is reached, you must activate Bybit Pay to continue using the Bybit Pay limit.

     

    Note: Transactions made via Bybit Pay do not earn Rewards Points or activate Auto-Cashback benefits.




    How are transaction history and spending limits recorded when using PIX QR Pay with a Bybit Card, and what happens if I proceed with Bybit Pay instead of using the card?

    The transaction history and spending limit when using PIX QR Pay with a Bybit Card will be recorded in Bybit Pay history. However, for users who cannot use the card and proceed with the Bybit Pay process, their transaction history will only appear in the Bybit Pay history and will not be reflected in the Bybit Card history.




    How can I distinguish between Bybit Pay and Bybit Card transactions in my records?

    You can differentiate between Bybit Pay and Bybit Card transactions by the detail titles: "Payment Details" for Bybit Pay transactions and "Transaction Details" for Bybit Card transactions.

     

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